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6 Must-Have Features in Your Restaurant POS

The potential for restaurant automation has increased with technological improvement. Restaurant POS systems are now a crucial tool for every restaurant business and they now come with complete restaurant management and business intelligence capabilities, which in the past required an additional specialised ERP software.

Restaurant POS are no longer just confined to billing operations, but rather they offer a wide range of features to streamline all your restaurant operations! Your restaurant will run more smoothly and get a higher return on investment if your software has all the appropriate features.

What is a Restaurant POS?

A restaurant’s point of sale system, or POS software, handles all of the transactions at a restaurant. A typical POS used to be only a piece of restaurant billing software that processed orders and produced receipts. But as cloud technology developed, the basic POS transformed into a full-fledged restaurant management system.

A restaurant POS eliminates manual work and streamlines operations by providing features like Stock & Inventory Management, Smart Reporting & Analytics, Customer Relationship Management, and many more. It transforms into an end-to-end restaurant management solution when connected with various third-party apps, such as Online Ordering, E-wallets, Table Reservations, Loyalty Programs, etc. And since the cloud-based restaurant POS software functions both online and offline, your restaurant’s operations will continue even if your internet is down!

6 Must-Have Restaurant POS Features

Here are some of the most essential things that a POS must have if you run a restaurant.

1.     Cloud Computing

One of the most crucial elements you must look for when purchasing a restaurant POS is cloud technology. Many restaurant owners continue to use outdated on-premise POS systems, which puts them at risk of data loss and system failure. Utilizing cloud computing puts all processes under your control. Another important benefit is the simplicity of access it offers. You may monitor the functioning of your outlet using any internet-capable device from anywhere in the world. Since the data is backed up on a distant server, there is no chance of losing it. This indicates that your data is secure in spite of connectivity or device issues. A cloud POS is hence more versatile and adaptable.

2.     Module for Inventory Management

One of the crucial facets of restaurant management is inventory control. Due to waste in the back and front of the house, automating inventory management has been shown to lower inventory expenses. Poor inventory management can cause restaurant operations to fail in highly competitive regions like the UAE. By automating inventory tracking and sending warnings when fresh purchase orders need to be placed, a strong inventory management system puts a lid on recurring food expenses. It prevents your restaurant from running out of stock at important periods.

3.     Exhaustive Reports

For any restaurant, thorough performance reports are a valuable tool. To evaluate the performance and profitability of your restaurant business, you need precise information. In order to make the necessary adjustments to the menu and operations, it is imperative to delve deeper into a restaurant’s data. A cloud POS offers real-time information on all outlets at any given time in a single location. You may examine your sales revenue and running expenses by using the daily, weekly, and monthly reports. You may also optimise your menu price and inventory expenses, for instance, by thoroughly analysing item-wise and ingredient-wise reports.

4.     Integration with Third Parties

With the popularity of online ordering growing, more and more eateries are starting to embrace third-party integrations. In order to increase their reach and serve more clients, it is crucial for new restaurant operators to interact with outside food aggregators. Restaurants may combine incoming orders from many third-party sources, like zomato, foodpanda, and uber eats, and swiftly deliver them thanks to a strong restaurant POS system. In addition to this, a strong POS system that offers third-party interfaces enables restaurants to integrate with delivery valet tracking systems and payment tools. As a result, you should always spend money on a POS that allows for third-party integrations.

Invest in a Restaurant POS system which can easily integrate with third party delivery apps.

5.     CRM Module

The lifeblood of a restaurant is its patrons. You always keep your customers in mind when working on your business. Developing targeted offers, awards, and discounts that increase client loyalty requires a greater understanding of customer behaviour. A strong CRM module that mines the customer data stored centrally on your POS and generates strategic insights is one of the most crucial restaurant POS features.

The CRM feature can be used to categorise your clientele and launch specialised SMS, email, and notification campaigns. Furthermore, tier-based and point-based loyalty programmes might help you reward your repeat consumers. You may examine what your consumers could want most by understanding the demographics, which helps you maximise your menu.

6.     Online Ordering

The online ordering system is a key component to look for in restaurant management software. The entire invoicing process is accelerated and automated by a powerful restaurant management system, which also guarantees safe order-taking. It provides for immediate KOT (Kitchen Order Tracking) production, integrates orders from several platforms, allows for quick order delivery, and gives servers access to the complete menu on a single screen. Excellent customer service is made possible by a modern ordering system with the newest technologies, including the Contactless Dining Feature or a QR code ordering dashboard.

Restaurant patrons of today need full freedom and flexibility to explore, discover, and choose where, when, and what to eat next. They anticipate delivery, curb-side collection, and smartphone orders. We urge you to look for an online restaurant ordering system that supports contactless delivery and pickup, connects your menus, payment processing, inventory management, and kitchen operations, and gives customers production updates. Online ordering needs to be practical for your customers as well as simple, effective, and profitable for you.

Summing Up

Automation helps to streamline operations across several restaurant activities, which is crucial for running a successful restaurant enterprise. Before making a purchase for your company, take into account these key restaurant POS characteristics.

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